While building a dream home for a client can be very exciting and rewarding, it can also at times become stressful for both parties. Furthermore, the conscious effort to satisfy every client allows the opportunity for your company to grow and gain a solid reputation. Here at PHW we want to make the experience of the homebuilder and homeowner as positive and as rewarding as possible.
To begin, it is very important to understand that during the first two years following possession of the new home, that there is a contractual relationship between the Builder and the Purchaser. Therefore, it is very important to complete the Completion Certification, with the new owner, THE DAY they move in to minimize confusion.
At the time of occupancy of the new home, the Member Builder and the Homeowner complete a ‘walk through’ of the home and identify Construction deficiencies. A Construction deficiency is any defect that is apparent at the time of signing the Completion Certificate. These defects are listed on the Completion Certificate, which both parties sign, and which commits the Member Builder to making these repairs in a timely fashion as per the terms of the sales contract. Examples might be a scratch on the floor, a cracked tile, paint drips, a window or door that won’t close, etc. It is very important to be thorough during this ‘walk through’. If a defect, which should reasonably have been apparent, is not noted on the Completion Certificate, then it could be assumed that it was caused by the homeowner after taking possession of the new home.
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